Hotel Receptionist Training Course & Opera PMS V5 - 4 week Course

Reception Academy
Reception Academy

Informations détaillées

This 4 week course covers theory, practical sessions behind a replica Hotel desk as well as teaching you how to operate the most popular reservation system, Opera V5 Full Service.

Working in Hotels worldwide
Upon completion of the course a profile is created on our website for each graduate. Hotels we work with are also able to access these profiles which consist of the graduate’s CV, contact details as well as information about the location and size of Hotels they would prefer to work for.
Type:Formation Professionnelle
Méthode:En salle
Durée4 Semaines
Certification délivréeReception Academy Certificate for the course and Opera
Conditions:Intermediate level of English
Stage:Potential Job Opportunities
Etudiants par classe:12

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Programme du cours

• Understanding & using Opera PMS V5 Full Service - Most popular Hotel Reservation System
• UK 5* Hotel procedures & brand standards
• Customer service procedures
• Checking Guests in and Out
• All other booking Procedures
• Welcoming guests upon arrival using correct terminology
• Hands-on practise sessions behind our replica Hotel Reception desk
• Introduction to Hotel Accounts used in Front of House
• Becoming familiar with hotel terminology (specific language used in the UK)
• Taking full reservations on the phone and transferring them onto Opera PMS
• Guest complaint handling
• Sales & Marketing: learning to up-sell a room to a guest
• Checking-In and Checking-Out guests using Opera PMS
• Career path planning for a clear understanding of your future in Hotels
• CV writing skills including our guidance on creating the perfect CV for Hotels
• Interview techniques including our guidance on how to perform in an interview
• Reservation procedures for other departments of the Hotel

For full details of dates available visit our website

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