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Hotel Receptionist Training Course & Opera PMS V5 - 4 week Course

Reception Academy
Reception Academy

Informations détaillées

This popular course has been designed for individuals looking to begin a career in the Hospitality Industry. Our training ensures you have all the essential skills needed to be an exceptional Hotel Receptionist, leading to potential employment in Hotels worldwide.

Our four (4) week Receptionist course covers standard Hotel procedures, introduction to Opera Property Management System (Opera PMS V5), brand standards of 5* Hotels and is followed by hands on practical sessions behind a replica reception desk, where newly learn skills are put to test.

Upon completion of the course a profile is created on our website for each graduate consisting of their CV, a professional photograph, contact details and their preferences for employment. Our partnered hotels are granted exclusive access to these profiles in order to find suitable applicants for their vacancies.
Type:Formation Professionnelle
Méthode:Cours de courte durée
Durée4 Semaines
Certification délivréeReception Academy Certificate. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.
Conditions:Conversational level of English and a passion for the Hospitality industry.
Stage:Classroom based training designed for individuals looking to begin a career in the Hospitality industry.
Etudiants par classe:12

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Programme du cours

At the Academy it is our goal to ensure you acquire the essential skills under our guidance and set you on the right path for your future. This course is tailored to meet the requirements of individuals with no previous Hotel Receptionist experience. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Taught by experienced instructors, this unique interactive 80 hour training, gives you an insight into the real working environment of Hotels.


Course Material covered:

UK 5* Hotel procedures and brand standards:
• Customer service procedures; Welcoming guests upon arrival and using correct terminology
• Checking guests in and out and all other booking/reservation procedures


Opera PMS Version 5 reservation system:
• Checking –In and Checking-Out guests using the software
• Introduction to Hotel Accounts used in Front of House
• This market leading hotel reservation software is utilised by many UK and International Hotels


Sales & guest interaction:
• Role play sessions using our replica Hotel Reception desk in our classrooms
• Becoming familiar with hotel terminology (specific language used in the UK)
• Learning to up-sell a room to a guest
• Guest complaint handling


Employment Assistance:
• CV writing skills; guidance on creating the correct CV for Hotels
• Interview techniques; guidance on how to perform in an interview
• Career path planning for a clear understanding of your future in the hospitality industry

For full details visit our website or contact us.

Où il a lieu

Reception Academy

Reception Academy's students are trained in accordance with 5 star brand standards of international hotels. Through tailored courses we prepare these skilled candidates to successfully embark upon Hospitality careers. In partnership with over 500 Hotels we maintain a 95% employment success rate for our graduates. As an accredited institution of the BAC we can also offer visa application assistance for Non-EU students, subject to UK visa eligibility requirements.

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