Informations détaillées
| Modèle: |
Formation Professionnelle |
| Méthode: |
En salle |
| Certification relachée: |
Reception Academy Certificate for Opera |
| Prépare pour: |
Working front of house in Hotels of 4* and above |
| S'adresse à: |
Employment in Hotels |
| Conditions: |
Intermediate English Would be good if previous experience of working as a Hotel Receptionist |
| Stage: |
NA |
| Etudiants par classe: |
12 |
Programme du cours
This one week course covers the standard procedures used in Hotels and teaches you the following functions on Opera V5
• Understanding the role of a Hotel Receptionist
• Welcoming Guests
• Introduction to Hotel Account
• Reservation Procedures
• Client Complaint Handling
• Sales and Marketing
• Booking Procedures
• Check-In
• Check-Out
• Booking over the phone
• Walk-In
• Traces
Ideal for those wanting to start a career in Hospitality as a Hotel Receptionist.
• Routings
• Billings – Guest, Company and Travel Agents
• Rebates
• Paid-Outs
• Currency Exchange
Property Management System is used at the reception area of Hotels to complete procedures such as:
• Check-ins,
• Check-outs,
• Checking for availability,
• Sorting rates,
• Reading rate grids,
• Exchanging foreign currency and many more functions.
In co-operation with leading UK hotel chains, Reception Academy has now created a one week Opera PMS training course. We will make sure that, during this 5 day practical training course, you learn relevant techniques that will, ultimately, help you find rewarding employment in high standard Hotels.
-Course Times and Table and Benefits:
Weekday courses : Monday – Friday 7.30am - 11.30am – 12.00 to 16.00 – 16.30 to 20.30 each weekday
-1 Week course, including theory and lots of practical training
-4 full hours every day with short tea breaks, making the most out of the training time
Working front of house in Hotels of 4* and above
Employment in Hotels
Reception Academy Certificate for Hotel Procedures & Opera.